U.S. Contact Centers

Contact center operations (“CCO”) are an integral operational component of service companies. CCOs handle a range of critical functions, including customer service, telemarketing, technical support, and debt collection. CCOs are utilized across several industries, from insurance and financial services to technology and telecommunications. Some business models, such as direct-to-consumer vehicle service contract (“VSC”) sales, are entirely dependent on contact center operations to originate sales and provide customer service. Players in the VSC sector, as well as several other industry verticals, are currently “in-house” their contact center activities, presenting a compelling growth opportunity for the already large and expanding $23.0 billion U.S.-based outsourced CCO market.

IR_U.S. Contact Centers