AI-Powered Virtual Agents Are Driving M&A Interest in Customer Service-Centric Businesses

In today’s deal market, AI-enabled operations aren’t just a “nice to have”—they’re a catalyst for valuation premiums.

Buyers are actively targeting companies that have embraced AI-powered virtual agents to streamline call center operations. These tools are improving customer experience and EBITDA—two levers that directly impact transaction multiples.

Whether it’s handling routine inquiries, triaging complex issues, or capturing data in real time, virtual agents are transforming customer service into a competitive edge:

●  Faster resolution times

●  Always-on support

●  Lower headcount costs

●  Consistent, measurable CX

If you’re thinking about a sale in the next 12–24 months, modernizing your customer service infrastructure could be a value-creation opportunity.

We’re advising clients across industries—home services, consumer finance, marketing tech—on how AI adoption plays into the M&A narrative.

Let’s talk.