Recent CDK Survey Shows Only Few Automotive Dealers Have Implemented AI Solutions Despite Showing a Significant Interest

According to a recent survey by CDK, despite a significant interest from most automotive dealers, few have implemented AI solutions.  The most commonly used solutions, Parts Inventory Predictors and Consumer Credit Predictors, were used by only 10% and 7% of dealers respectively.  Dealerships would be most interested in implementing a Propensity to Buy Solutions, which predicts a buyer’s likelihood to purchase a vehicle based on their CRM profile.  Despite over 90% of dealerships interested in the solution, only 4% have implemented it so far.

Moreover, 76% of all respondents have already implemented one or more AI-based applications in their dealership or plan to do so within the next three years – a 18% increase from 2021.