In June, new home listings declined 30.6% year over year to its lowest level on record excluding April 2020.  Homeowners remain hesitant to sell as the majority would incur a significantly higher interest rate on…

According to the Federal Reserve Bank of New York, Americans’ credit card debt levels have surpassed $1 trillion, a new record high.  During the second quarter of 2023, credit card debt grew $45 billion to…

S&P Mobility recently reported that the average U.S. vehicle age hit an all-time high as consumers have been buying more used vehicles due to supply chain constraints and rising new vehicle prices.  As a result…

J.D. Power’s 2023 U.S. Initial Quality StudySM (IQS) found that industry-wide “problems per 100 vehicles” rose by 12 to an average of 192 in 2023, up from 180 in 2022 and 162 in 2021. The…

Dealership software provider Impel has announced Chat AI, an automated conversation agent driven by generative AI. According to the Company’s press release, Chat AI enables dealerships and OEMs to “engage shoppers with a fully automated…