Insurance is often viewed as a back-office item—an operational necessity that flies under the radar in a transaction. But in M&A due diligence, insurance policies provide a critical lens into a company’s risk profile, operational…

In the world of M&A, one of the most critical areas of financial due diligence is a target company’s debt and loan structure. For acquirers and investors, debt is not just a line on the…

Call centers have long struggled with high turnover and low job satisfaction. At the heart of the problem? Repetitive, low-value tasks that drain human agents and inflate labor costs. Today, AI is changing the game….

When preparing your company for sale or investment, few things are scrutinized more carefully than your financials—and at the heart of that scrutiny lies your accounting policies. These policies govern how your company records, interprets,…

In direct marketing, the difference between a 1% and 1.5% response rate isn’t just campaign success—it’s EBITDA. Take this example from Dark Sky Data:A national direct-to-consumer brand used improved targeting and mail timing to reduce…