In March, U.S. new-vehicle sales surged to nearly 1.56 million units, marking the highest seasonally adjusted annual rate (SAAR) in four years at 17.8 million. This spike was largely driven by consumers rushing to purchase vehicles…

Use this checklist to prepare your contact center metrics for buyer review. These KPIs help demonstrate operational effectiveness, customer experience, and scalability. Contact Volume & Traffic Data □ Total Contact Volume (Calls, Emails, Chats, Texts)…

Privacy compliance used to be a back-office checkbox. Today, it’s a front-line value driver—or a deal-killer. With legislation like CCPA, CPRA, VCDPA, and other state-specific laws rolling out across the U.S., direct marketers are under…

In customer-driven industries, your call or contact center isn’t just a service channel—it’s a strategic asset. During an M&A process, prospective buyers dig deep into customer service operations to understand how well the company handles…

The auto auction industry is in the midst of a transformation. A wave of strategic M&A is reshaping how vehicles are bought, sold, and remarketed—both in-person and online. From aggressive regional consolidation to digital-first platforms…