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Call & Contact Center KPI: Checklist for M&A Diligence
Use this checklist to prepare your contact center metrics for buyer review. These KPIs help demonstrate operational effectiveness, customer experience, and scalability. Contact Volume & Traffic Data □ Total Contact Volume (Calls, Emails, Chats, Texts)…
The Compliance Tipping Point: Why Privacy Readiness Is Now a Dealbreaker
Privacy compliance used to be a back-office checkbox. Today, it’s a front-line value driver—or a deal-killer. With legislation like CCPA, CPRA, VCDPA, and other state-specific laws rolling out across the U.S., direct marketers are under…
What Call and Contact Center Metrics Reveal in M&A Due Diligence and Why They Matter to Buyers
In customer-driven industries, your call or contact center isn’t just a service channel—it’s a strategic asset. During an M&A process, prospective buyers dig deep into customer service operations to understand how well the company handles…
Auto Auctions: M&A is Reshaping Vehicle Remarketing
The auto auction industry is in the midst of a transformation. A wave of strategic M&A is reshaping how vehicles are bought, sold, and remarketed—both in-person and online. From aggressive regional consolidation to digital-first platforms…
M&A Momentum in the Digital Twin Sector: What’s Driving the Surge
M&A activity in the Digital Twin space is accelerating—and for good reason. 1. Scarcity of Scalable PlatformsThere are relatively few companies delivering enterprise-grade, scalable Digital Twin solutions. As demand rises, this scarcity is translating into…
