Disciplined production, the ascendancy of electric vehicles (EVs), and the growing influence of online retailing are the major dealership trends identified by Cox Automotive. The industry will continue to be challenged by burgeoning vehicle inventories,…

The FCC recently adopted new laws requiring telemarketers to obtain consent to receive robocalls and robotexts one brand/seller at a time, rather than allowing a single instance of consent to apply to multiple brands. These…

The FTC has finalized the Combating Auto Retail Scams (CARS) Rule, which aims to protect consumers during the car purchase process by preventing common scams, including bait-and-switch tactics and hidden junk fees. According to FTC…

AI is transforming the call center industry at lightning speed, redefining customer service as we know it and opening new frontiers for tech-driven investment opportunities. Studies from McKinsey Global Institute project that generative AI, capable…

Nissan is significantly expanding their manufacturing capacity for electric vehicles through a $2.4 billion investment to add a gigafactory in the UK. The Japanese manufacturer plans to produce two additional EVs in their Sunderland facility…