Recent Updates
- All
- News
- Publications
- Announcements
The Hidden Goldmine: How Postage Strategy Impacts EBITDA
In direct marketing, postage is often the single largest line item after labor. Yet too many business owners treat it as a fixed cost. It’s not. Smart operators are unlocking real EBITDA lift through strategies…
AI-Powered Virtual Agents Are Driving M&A Interest in Customer Service-Centric Businesses
In today’s deal market, AI-enabled operations aren’t just a “nice to have”—they’re a catalyst for valuation premiums. Buyers are actively targeting companies that have embraced AI-powered virtual agents to streamline call center operations. These tools…
What Insurance Policies Reveal in M&A Diligence—and Why Applications Matter Just as Much
Insurance is often viewed as a back-office item—an operational necessity that flies under the radar in a transaction. But in M&A due diligence, insurance policies provide a critical lens into a company’s risk profile, operational…
Why Loan Documents Matter in M&A Diligence—And What We’re Really Looking For
In the world of M&A, one of the most critical areas of financial due diligence is a target company’s debt and loan structure. For acquirers and investors, debt is not just a line on the…
Agent burnout is no longer just an HR issue—it’s a deal driver
Call centers have long struggled with high turnover and low job satisfaction. At the heart of the problem? Repetitive, low-value tasks that drain human agents and inflate labor costs. Today, AI is changing the game….
